Returns and Exchanges
MBG: 90 days on initial orders and $30 restocking fee/ 30 days on auto shipments and $15 restocking fee. If you wish to return or exchange an item purchased through Eslor.com, please follow the steps below.
- Please fill out Return Merchandise Form that is enclosed with your order and place inside the return package.
- Pack the items carefully to avoid damage in transit.
- Please address your return package to: Eslor: ReturnsPO Box 1206, Downsview, ON, M3J 0L3 4
- For your protection and to ensure prompt delivery, we recommend that you send your return via a traceable method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).
If you are returning a gift, please check the box marked "Gift Return" on the Return Merchandise Form.
We apologize; return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found in the section Damaged Items. We are not responsible for loss of returned merchandise.
For complete and updated information on our Return Policy, see: Eslor.com
Your return request will be processed promptly. Returns are processed within 3-5 business days of receipt. An email will be sent to confirm the receipt and processing of your return request.
Please note: Only products purchased on Eslor Online may be returned for refund or exchange.
If you have questions about returns, please contact us by phone at 1.800.974.0301 or via email at inquires@eslor.com.
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1.800.974.0301
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
Satisfaction Guarantee
If for any reason you are not completely satisfied with your Eslor Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase.
