Returns and Exchanges
You have 30-days to try out your new product. Order discrepancies must be reported within 30 business days of receiving your merchandise. If you wish to return or exchange an item purchased through Eslor.com, please follow the steps below.
- Please fill out Return Merchandise Form that is enclosed with your order and place inside the return package.
- Pack the items carefully to avoid damage in transit.
- Please address your return package to:
- Eslor: Returns
- PO Box 1206, Downsview, ON, M3J 0L3
- For your protection and to ensure prompt delivery, we recommend that you send your return via a traceable method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).
If you are returning a gift, please check the box marked "Gift Return" on the Return Merchandise Form.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-855-eslor4u .
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
If for any reason you are not completely satisfied with your Eslor Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase.